UK
Orders placed within the UK from StickMobility.co.uk are eligible to be returned for a refund on the price of the product within 30 days of your order being delivered. All return shipping costs are the buyers responsibility unless the item(s) are deemed faulty. (Customers are responsible for any original shipping costs of the product.)
Exchanges are processed as returns and we ask that you place a new order for the preferred items.
After 30 Days: For UK orders placed at StickMobility.co.uk after 30 days – we will refund the cost of the product. Customers are responsible for the shipping cost back to us, alternatively we can provide a label for the cost of £21.00 which will be deducted from the refund once processed.
Please call 01202 721912 or email at us at info@stickmobility.co.uk to start your return / exchange process and receive shipping instructions.
Refunds will be credited to the original purchase card after we have received and inspected the returned product. (Refunds take approximately 8 days to process and reach your account.)
For orders not placed at StickMobility.co.uk please contact the seller directly.
Exclusions
Training Sticks that have been modified in any way are not eligible for exchange or return. Training Sticks that have been damaged due to misuse and neglect are not eligible for exchange or return. Please refer to our Training Stick Care Guidelines below for proper usage and storage instructions.
For products not ordered directly from StickMobility.co.uk please contact the seller for their policy.
Return Packaging
We recommend keeping the box your order is shipped in until you are confident that you will be keeping your sticks. If you no longer have the box it was shipped in and are having difficulty finding a long enough box, we recommend trying to find two shorter boxes that can be combined to make a longer box.
Warranty Policy
Training Sticks come with a 12-month Limited Warranty against manufacturer defects for Training Sticks purchased from StickMobility.co.uk from date of purchase. We will replace any Training Stick found to contain a manufacturer defect after inspection, and will cover replacement shipping charges.
Please call 01202 721912 or email at us at info@stickmobility.co.uk to start your warranty claim process.
For Training Sticks not purchased through StickMobility.co.uk, please contact the seller directly to process warranty claims.
Warranty Exclusions
Training Sticks that have been modified in any way are not eligible for warranty. TrainingSticks that have been damaged due to misuse and neglect are not eligible for warranty. Please refer to our Training Stick Care Guidelines below for proper usage and stored instructions.
For products not ordered directly from StickMobility.co.uk please contact the seller for their policy.
Training Stick Care Guidelines
We recommend you do not expose your Training Sticks to prolonged extreme temperatures as this may compromise the structural integrity of the Training Sticks.
Do not leave your Training Sticks inside your vehicle in hot temperatures as this can cause unwanted bending of the Training Sticks.
Store your Training Sticks either upright or if horizontal support the Training Stick at each end and in the middle to avoid potential bending over time.
When in use we recommend spinning the Training Stick after each rep so you don’t always bend the stick in the same direction.
One objective with Stick Mobility exercises are to create tension by flexing the Training Stick. Although rare, excessive over flexion of the Training Stick can result in damage. Excessive over flexion is not part of the training exercises and not required to achieve the benefits of the system.
Please watch our Training Stick Care Videos and always follow the flexion examples from our training videos and/or the guidance of a certified Stick Mobility instructor.